Presented by Tom Thelen, Repair Facility Analyst Michigan Department of State, Business Compliance and Regulation Division

This training will cover the recent changes to the Motor Vehicle Service and Repair Act and the following topics.

• Repair Facility Manual
• Proper written estimates and final invoices
• Record keeping requirements
• Repair facility and mechanic responsibilities
• Common mistakes to avoid
• Other basic requirements

This class is for owners, managers, service advisers and technicians.